About unauthorized login measures

In order to provide safe service to customers, we take measures to prevent unauthorized log-in and service use, and we are asking for measures by ourselves.

Below, we will inform you about the countermeasures you can take.

  • Measures 1: Strict management of e-mail address and password and regular change of password
    • · Avoid simple strings such as 12345678 or abcdefge, composition of your name, phone number, date of birth only.
    • · It is hard to be guessed by a third party by having a certain length and complexity, such as a combination of alphanumeric symbols of 8 or more characters. In addition, setting a different password from other sites and services will lead to better security.
    • ※ In case of unauthorized use of credit card, please contact the credit card company you use first.
  • Measure 2: Enhance the security of the terminal
    • Computer viruses that steal information and operations of users' terminals such as personal computers and smartphones are on the rise.
      It is recommended to strengthen the security of the used terminal, such as the introduction of security software.

When registering members again

  • · When you registered as a member in the past, when you register again using another address, you can not transfer the information, such as point migration.
    Please acknowledge it and proceed to member registration again .

About registration, change, and deletion of member information

  • · Member information change and deletion of registration can be set in My page.
  • ※ If you are logged in, you can correct information from the link below.
  • · Click here to change your membership registration.
  • · Please click here to delete (unsubscribe) member information.

About e-mail magazine

  • You can change the mail address and delete the registration within My Page.
  • · I want to change my e-mail address
    If you want to change the mail address, you can change the address by changing the mail address in My Page.
  • · I want to cancel my e-mail magazine
    You can not stop the delivery of mail magazines from My Page. You can delete registered contents from the mail magazine release on the mail magazine registration page

About Bramo Point

  • · 1% of the purchased item price (excluding tax) will be given as a bramo point.
    Bromo points can be used for shopping after 20 days have passed since the grant date.
    You can check the current point total number and history from My page .
  • · Please refer to Points Terms of Service for details.

About Bramo's security guarantee standard

In our mall, we have established our own "safety standard" so that customers can shop with confidence. For more informationHereplease look at.

About payment method

For shopping at the mall, you can choose a payment method with credit card transaction, bank transfer, cash on delivery.
* Depending on the store, you may not be able to choose credit card transaction. For details, please contact directly to the store you purchase.

About returns / exchange

  • Since the correspondence varies depending on the store you purchased, please contact directly to the shop you purchased for returns / exchanges.
    For details on how to contact each store, please refer to the e-mail you sent when ordering.

Regarding order confirmation and past purchase history

You can see the order confirmation and past purchase history from the purchase history list in My page (for Burmo members only).

If you are a non-member, please refer to the e-mail that was delivered at the time of purchase, if you have any questions, please contact us from the inquiry page.

  • * From the store side, if the order cancellation / return processing is completed, the status of purchase history is changed and deleted.
  • ※ As long as you receive an e-mail with the subject of "Order Details Confirmation (Automatic Delivery Mail)", your order is accepted, so please wait for a while until the purchase history is reflected.

Mail does not arrive

When e-mail does not arrive from Burumo or a product purchase store, e-mail reception may be blocked by your terminal and mail settings etc.
Also, it may be sorted into spam folder so please check the reception setting.

About order from PC

  • Depending on the mail service being used, it may be set to automatically move incoming mail to "Junk mail folder".
    Please check the settings of your mail service.
    For details of the setting method, please check with the provider and other e-mail service provider.

Regarding order from mobile phone

  • The setting of the cellular phone being used is "Do not receive mail from PC", "Receive only mail from specified destination"
    Reception limit may be applied. Please change the setting so that you can receive mail from "@".
    ※ If you are au's e-mail address (@ Please set the junk e-mail filter setting to "impersonation restriction: regulate (low)".
    In addition, please confirm from the link at the bottom of this page how to set for each mobile phone company.

Regarding telephone number when ordering

  • If you can not contact the customer by e-mail from the store, we may contact you by phone.
    Please make sure that the telephone number when ordering from the mall is a number that can be contacted during the daytime.
  • * The setting for each mobile phone company is as follows.

  • If you do not solve the above, please contact "Burumo Customer Support" Please contact us.

    Inquiries about price / goods

    • Please contact us at each shop for inquiries concerning prices and goods. In addition, questions on the entire mall will be received from the inquiry form
    • When making inquiries about ordered items, please specify the order ID.

    Inquiries about other stores

    • For questions about other stores, please contact directly to each store from the contact information on the store details page.

    Opinions about other malls, questions, inquiries

    • For other opinions concerning malls, questions and inquiries, please contact us from the inquiry page.