help

About unauthorized login measures

In order to provide our customers with a safe service, we are taking measures to prevent unauthorized logins and use of services, as well as asking for their own measures.

Here are some of the things you can do on your own:

  • Countermeasure 1: Strict management of e-mail address and password and regular change of password
    • ・ Please do not compose a simple string such as 12345678 or abcdefge, your name, phone number or date of birth.
    • ・ It is difficult for a third party to guess by having some length and complexity, such as a combination of 8 or more alphanumeric characters. In addition, setting a password different from other sites and services will further improve security.
    • ※ If you find unauthorized use of your credit card, please contact your credit card company first.
  • Countermeasure 2: Enhance terminal security
    • Computer viruses that steal information and operations of users' terminals such as personal computers and smartphones are on the rise.
      It is recommended to strengthen the security of your terminal such as introduction of security software.

In the case of performing member registration again

  • · When you registered as a member in the past, when you register again using another address, you can not transfer the information such as point migration.
    Please acknowledge it and proceed to here .

About registration / change / deletion of member information

  • ・ Change of member information, deletion of registration can be set in My Page.
  • ※ If you are logged in, you can correct the information from the link below.
  • About Bramo Point
  • · Click mail magazine registration page

About e-mail magazine

  • Changing email address and deleting registration can be set in My Page.
  • · I want to change my e-mail address
    If you want to change the mail address, you can change the address by changing the mail address in My Page.
  • · I want to cancel my e-mail magazine
    You can not stop the delivery of mail magazines from My Page. You can delete registered contents from the mail magazine registration page

About Bramo's security guarantee standard

  • · 1% of the purchased item price (tax excluded) will be given as a bromo point.
    Bromo points can be used for shopping after 20 days have passed since the grant date.
    You can check the current point total number and history from Service for details.
  • In our mall, we have established our own "safety standard" so that customers can shop with confidence. For more information

About Bramo's security guarantee standard

In our mall, we have established our own "safety standard" so that customers can shop with confidence. For more informationHereplease look at.

About payment method

For shopping at the mall, you can choose the payment method with credit card transaction, bank transfer, cash on delivery.
* Depending on the store, you may not be able to choose credit card transaction. For details, please contact directly to the store you purchase.

About returned goods / exchange

  • As for the returned goods / exchange, the correspondence varies depending on the shop you purchased, so please contact the shop you purchased directly.
    Please refer to the email sent to you at the time of ordering for how to contact each store.

Regarding order confirmation and past purchase history

You can see the order confirmation and past purchase history from the inquiry form

For other opinions on malls, questions and inquiries, please contact us from the inquiry page.

      
  • ※ From the store side, the status of purchase history will be changed or deleted if cancellation / return processing of your order is completed.
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  • ※ If an email with the subject "Confirmation of order details (automatic delivery email)" has arrived, your order is accepted, so please wait for a while before the purchase history is reflected.

I do not receive an email

When e-mail does not arrive from Burumo or a product purchase store, e-mail reception may be blocked by your terminal and mail setting etc.
Also, it may be sorted into spam folder so please check the reception setting.

About ordering from a PC

  • Depending on the e-mail service being used, the setting may be such that incoming e-mail is automatically moved to the "unwanted e-mail folder".
    Please check your email service settings.
    Please check with your email service provider for details on how to set up.

Regarding orders from mobile phones

  • Such as "Do not receive e-mail from PC", "Receive only e-mail from specified address", etc. of mobile phones being used,
    Reception limit may be applied. Please change the setting so that you can receive mail from "@ wasab.net".
    ※ If you are au's email address (@ ezweb.ne.jp) Please set the junk e-mail filter setting to "spoofing restriction: regulate (low)".
    In addition, please confirm from the link at the bottom of this page how to set for each mobile phone company.

Regarding the telephone number at the time of order

  • If the store can not reach you by email, we may contact you by phone.
    When ordering from this mall, please be sure to use a number that can be reached during the day.
  • ※ The settings for each mobile phone company are as follows.


  • If you still can not solve the above, please contact inquiry form

    Inquiry about price and product

    • For other opinions on malls, questions and inquiries, please contact us from the inquiry page.
    • Please specify the order ID when inquiring about products that have already been ordered.

    Inquiry about other stores

    • For questions about other stores, please contact each store directly from the contact details listed on the store details page.

    Other Opinions, Questions, and Inquiries about the Mall

    • For other opinions on malls, questions and inquiries, please contact us from the inquiry page.